Terms & Conditions

Last Updated: 15 September 2026

Welcome to Dealerstore Kenya. These Terms & Conditions govern your use of www.dealerstore.co.ke and your purchase of products from Dealerstore Kenya (“Dealerstore”, “we”, “us”, or “our”).

By accessing our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Dealerstore

Dealerstore Kenya is an online retailer offering consumer electronics, televisions, sound systems, gaming products, smart gadgets, automotive batteries and related products.

Our business operates from Nairobi, Kenya.

Website: www.dealerstore.co.ke

Phone/WhatsApp: 0706313200

Email: support@dealerstore.co.ke

Physical Address: RNG Plaza, Ronald Ngala Street, Nairobi

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to our website or systems;
Interfere with the security or operation of the website;
Copy, reproduce or misuse our website content without permission; or
Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

However:

Product images may differ slightly from the actual product because of lighting, photography or screen settings;
Manufacturers may change specifications, packaging or accessories without prior notice;
Product specifications may occasionally contain errors or omissions; and
Availability may change without notice.

Where a significant error affects an order, we may contact you before processing the order.

4. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart or submitting an order does not necessarily guarantee that the product will remain available until the order is confirmed.

If an ordered product becomes unavailable, we may contact you to discuss an alternative, revised delivery date or refund where applicable.

5. Prices

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

Prices may change without prior notice.

The price applicable to an order is generally the price displayed at the time the order is confirmed, except where there is an obvious pricing or technical error.

Promotional prices and discounts may be available for a limited period and may be subject to specific terms.

6. Placing an Order

You may place an order through our website or through other official Dealerstore communication channels.

When placing an order, you are responsible for providing accurate information, including:

Your name;
Telephone number;
Email address where applicable;
Delivery or collection details;
Product and quantity required; and
Any other information reasonably required to fulfil your order.

We may contact you to confirm an order before dispatch.

An order may be cancelled or declined if:

The product is unavailable;
We are unable to verify the order;
There is an obvious pricing or product-description error;
We reasonably suspect fraud or unauthorised activity; or
Fulfilment is prevented by circumstances beyond our reasonable control.

7. Order Confirmation

Receiving an order submission or automated confirmation does not necessarily mean that the order has been accepted and dispatched.

An order becomes confirmed when Dealerstore has verified the order and accepted it for fulfilment.

We may contact you by phone, WhatsApp, SMS or email to confirm order details.

8. Payment

We accept payment methods communicated through our official sales channels.

Depending on the order, payment may be made:

Before dispatch;
Through an approved payment service;
Through M-Pesa or another payment method provided by Dealerstore; or
Upon collection where this option has been specifically agreed.

Customers should only make payments using payment details provided through official Dealerstore communication channels.

Dealerstore will not be responsible for payments made to unauthorised individuals, numbers, accounts or payment channels.

9. Delivery

We offer delivery within Kenya through available delivery partners and courier services.

Delivery times depend on:

Customer location;
Product availability;
Courier schedules;
Order confirmation time;
Weekends and public holidays; and
Other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed unless expressly confirmed as guaranteed by Dealerstore.

10. G4S Courier Delivery

Where G4S delivery is selected, the customer may be able to collect the order from a G4S office in their town.

Where applicable:

The customer may pay for the product upon collection;
The applicable delivery/courier fee may be required in advance;
The delivery fee should only be paid using the official payment details provided by Dealerstore;
Delivery is subject to G4S operating schedules and availability; and
The customer should inspect the package/product upon collection and report any visible damage as soon as reasonably possible.

Specific delivery arrangements may vary depending on the product, location and courier service.

11. Home Delivery

Where home delivery is available, the applicable delivery charge will be communicated to the customer before dispatch.

The customer is responsible for providing an accurate delivery location and a reachable telephone number.

If the customer is unavailable at the agreed delivery location, additional delivery charges or a rescheduling arrangement may apply where permitted by the delivery provider.

12. Delivery Delays

Dealerstore will make reasonable efforts to dispatch orders within the communicated timeframe.

However, we are not responsible for delays caused by circumstances outside our reasonable control, including:

Courier delays;
Traffic;
Weather;
Road closures;
Public holidays;
Security incidents;
Strikes;
Technical problems;
Incorrect customer information; or
Other unforeseen circumstances.

Where we become aware of a significant delay, we will make reasonable efforts to communicate it to the customer.

13. Inspection Upon Delivery or Collection

Customers are encouraged to inspect products and packaging when receiving or collecting an order.

If a product or package appears damaged, the customer should notify Dealerstore as soon as possible and, where applicable, report the issue to the courier before accepting the package.

14. Returns and Exchanges

Our return and exchange process is subject to the product category and applicable consumer-protection requirements.

Unless otherwise stated:

Products must be returned in their original condition;
Accessories, manuals, packaging and other supplied items should be included;
Products should not have been damaged through misuse, negligence or improper installation;
Proof of purchase may be required; and
Certain products may have specific return or warranty conditions.

Opened Products

For products where the seal has been opened, returns may be subject to an exchange-only policy where legally permitted and depending on the condition and nature of the product.

Where a refund is agreed for an opened product, a 10% handling/restocking charge may apply where legally permitted.

This does not limit any mandatory consumer rights that cannot lawfully be excluded.

15. Faulty or Damaged Products

If you receive a product that is defective or damaged, please contact us as soon as reasonably possible.

We may request:

Your order details;
Proof of purchase;
Photographs or videos of the issue;
Product serial number where applicable; and
Other information necessary to assess the claim.

Depending on the circumstances and applicable warranty terms, we may offer repair, replacement, exchange or refund.

16. Warranty

Where a product comes with a manufacturer’s or Dealerstore warranty, the warranty period and conditions will be communicated with the product or at the time of purchase.

Warranty coverage may exclude damage resulting from:

Physical damage;
Accidental damage;
Liquid or moisture damage;
Electrical or power-related damage;
Incorrect installation;
Misuse;
Unauthorised modification or repair;
Normal wear and tear; or
Use contrary to the manufacturer’s instructions.

Warranty claims may be subject to inspection and verification.

17. Batteries and Automotive Products

For automotive batteries and related products, customers are responsible for providing accurate vehicle information when requesting compatibility advice.

Where applicable, this may include:

Vehicle make and model;
Model year;
Engine size;
Engine type;
Existing battery size/specification; and
Vehicle registration or chassis information where required.

While Dealerstore may assist with compatibility recommendations, customers should verify the required battery specification before purchase or installation.

A battery warranty does not necessarily cover damage caused by an unsuitable vehicle charging system, electrical fault, incorrect installation, prolonged vehicle inactivity, misuse or other conditions outside the battery manufacturer’s warranty.

18. Installation

Where installation is not expressly included with a product, the customer is responsible for arranging appropriate installation.

For electrical, automotive or other technically sensitive products, professional installation is recommended where appropriate.

Dealerstore is not responsible for damage caused by incorrect installation performed by the customer or an unauthorised third party.

19. Manufacturer Specifications

Dealerstore sells products manufactured by various brands.

Manufacturer specifications, software, firmware, features, packaging and accessories may change from time to time.

Where a manufacturer changes a specification without affecting the essential functionality of a product, such changes will not necessarily constitute grounds for cancellation.

20. Promotions and Discounts

Promotions, discounts, vouchers and special offers may have individual terms and conditions.

Unless expressly stated otherwise:

Offers are available for a limited period;
Offers are subject to stock availability;
Promotions cannot necessarily be combined;
Promotional prices may not be applied retrospectively to previous orders; and
Dealerstore reserves the right to correct obvious errors or withdraw a promotion where necessary.

21. Product Images and Content

All website content, including photographs, graphics, logos, product descriptions, text and other materials, belongs to Dealerstore or its respective licensors unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our content without prior written permission.

Manufacturer trademarks and product names remain the property of their respective owners.

22. Third-Party Links and Services

Our website may contain links or integrations with third-party services, including payment providers, courier services, social-media platforms and advertising platforms.

Dealerstore is not responsible for the content, availability, security or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

23. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance;
Technical problems;
Hosting issues;
Security incidents;
Internet or network failures; or
Circumstances outside our reasonable control.

24. Limitation of Liability

To the extent permitted by applicable law, Dealerstore will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under Kenyan law.

25. Force Majeure

Dealerstore will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

These may include natural disasters, fire, floods, government actions, strikes, civil disturbances, security incidents, transportation disruptions, telecommunications failures, power outages or other unforeseen events.

26. Fraud and Suspicious Transactions

Dealerstore reserves the right to verify orders and payment information where reasonably necessary to prevent fraud or unauthorised transactions.

We may cancel or hold an order where we reasonably suspect fraudulent activity or unauthorised payment.

27. Customer Accounts

If you create an account on our website, you are responsible for keeping your account information and login credentials secure.

You should notify us if you believe your account has been accessed without your authorisation.

We may suspend or terminate an account where we reasonably believe it has been used fraudulently or in violation of these Terms & Conditions.

28. Privacy

Your use of Dealerstore’s website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that you have read the applicable privacy information.

29. Changes to These Terms

Dealerstore may update these Terms & Conditions from time to time.

The latest version will be published on our website and will apply from the stated effective or updated date.

We encourage customers to review these Terms & Conditions before placing an order.

30. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Any dispute arising from the use of our website or purchase of our products will be handled in accordance with applicable Kenyan law.

31. Contact Us

If you have questions about these Terms & Conditions, an order, delivery, returns or any other matter, please contact us:

Dealerstore Kenya