Privacy Policy
Last Updated: 15 September 2026
Dealerstore Kenya (“Dealerstore”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use www.dealerstore.co.ke, purchase our products, contact us, or otherwise interact with Dealerstore.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Dealerstore Kenya is an e-commerce business providing consumer electronics, entertainment products, smart gadgets, automotive batteries and related products.
Our website is:
For privacy-related questions or requests, please contact us using the contact details provided on our website.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Full name
- Telephone/mobile number
- WhatsApp number
- Email address
- Delivery address or location
- Billing information
- Order and purchase information
- Payment-related information necessary to process an order
- KRA PIN or other information where required for a business transaction or delivery
- Information you provide when contacting us
- Product enquiries and customer-service communications
- Website usage information
- IP address and device/browser information
- Information collected through cookies and similar technologies
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect information when you:
- Create or submit an order on our website
- Contact us through WhatsApp, phone, email or other communication channels
- Submit an enquiry or contact form
- Request information about a product
- Subscribe to marketing communications
- Create or use an account on our website
- Participate in promotions or other activities
- Browse or interact with our website
- Communicate with us regarding an existing order or delivery
We may also receive information from service providers involved in processing payments, delivering orders, operating our website or providing other services to us.
4. How We Use Your Personal Information
We may use your information for purposes including:
Processing orders
To process, confirm and fulfil purchases made through Dealerstore.
Delivery
To arrange delivery or collection of your order and provide relevant information to delivery partners or courier companies where necessary.
Customer service
To respond to enquiries, complaints, product questions, warranty matters, returns and other customer-service requests.
Payments
To facilitate and verify payments and maintain appropriate transaction records.
Business administration
To maintain records, manage customer accounts, prevent fraud, resolve disputes and comply with applicable legal or regulatory requirements.
Website operation
To operate, maintain, secure and improve our website and online services.
Marketing
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send information about products, promotions, offers and services that may be relevant to you.
You may opt out of marketing communications at any time.
Advertising and analytics
We may use website analytics and advertising technologies to understand how visitors use our website, measure advertising performance and improve our marketing.
These technologies may include services such as Google Analytics, Google Ads and Meta/Facebook advertising tools where they are enabled on our website.
5. Legal Basis for Processing
We process personal information on one or more lawful bases permitted under applicable Kenyan data-protection law, including where:
- You have provided consent;
- Processing is necessary to perform a contract with you or take steps at your request before entering into a contract;
- Processing is necessary to comply with a legal or regulatory obligation;
- Processing is necessary for legitimate business interests, where those interests are not overridden by your privacy rights; or
- Another lawful basis applies under applicable law.
Where processing is based on consent, you may withdraw your consent, subject to any legal or contractual consequences that may apply.
6. Cookies and Similar Technologies
Dealerstore may use cookies and similar technologies to:
- Keep the website functioning properly;
- Remember preferences;
- Understand website traffic and usage;
- Improve website performance;
- Measure advertising effectiveness; and
- Provide or measure relevant advertising.
Cookies may be placed by Dealerstore or by third-party service providers whose services are used on our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Service Providers
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Courier and delivery companies;
- Payment service providers;
- Website hosting and technical service providers;
- Website analytics providers;
- Advertising and marketing platforms;
- Customer-support or communication providers;
- Professional advisers and service providers; and
- Government, regulatory or law-enforcement authorities where legally required.
We require appropriate safeguards when third parties process personal information on our behalf.
8. Advertising Platforms
Dealerstore may use advertising platforms such as Google and Meta to advertise our products and measure the effectiveness of our advertising.
These services may use cookies, pixels, tags or similar technologies to measure visits, conversions and advertising interactions.
Where applicable, information may be processed by these providers according to their own privacy policies and applicable data-protection requirements.
We do not sell your personal information to advertisers.
9. WhatsApp and Other Communication Channels
If you contact Dealerstore through WhatsApp, phone, email or another communication platform, the information you provide may be used to respond to your enquiry, process an order, provide customer support or otherwise communicate with you regarding our products and services.
Third-party communication platforms may process information according to their own privacy policies and terms.
10. Sharing Information for Delivery
When you request delivery, we may provide necessary information such as your name, telephone number, order details and delivery location to the relevant courier or delivery provider.
We only intend to provide information reasonably necessary to fulfil the delivery.
11. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Dealerstore does not intend to store complete card details on its own systems where payment processing is handled by a third-party payment provider.
Payment providers may collect and process information according to their own terms and privacy policies.
12. Protection of Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Unauthorised disclosure;
- Alteration; and
- Destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes and complying with legal, accounting or regulatory obligations.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
14. Your Data Protection Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- Be informed about how your personal information is being processed;
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or erasure of personal information in appropriate circumstances;
- Object to certain processing of your personal information;
- Request restriction of processing in applicable circumstances;
- Request portability of your personal information where applicable;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint concerning the processing of your personal information.
These rights are recognised under Kenya’s data-protection framework.
15. How to Exercise Your Rights
To make a privacy or data-protection request, contact Dealerstore using the contact information published on our website.
When handling a request, we may need to verify your identity to help protect your personal information from unauthorised access.
We will consider and respond to valid requests within the period required by applicable law.
16. Complaints
If you believe that your personal information has been handled in a manner that does not comply with applicable data-protection requirements, you should first contact Dealerstore so that we can investigate and address your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya. The ODPC provides a formal complaints process for data subjects.
17. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children except where permitted by applicable law and where appropriate consent or authorisation has been obtained.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.
18. International Data Transfers
Some of our third-party service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Kenyan data-protection requirements and appropriate safeguards.
Kenyan data-protection principles include requirements concerning lawful processing, purpose limitation, data minimisation, accuracy, storage limitation, security and appropriate safeguards for transfers outside Kenya.
19. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
Dealerstore is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
20. Data Breaches
If we become aware of a personal-data breach affecting your information, we will take reasonable steps to investigate, contain and address the incident and make any notifications required under applicable law.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.
When we make material changes, we may update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
22. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data-protection rights, or have a privacy-related concern, please contact:
Dealerstore Kenya
Website: www.dealerstore.co.ke
Phone/WhatsApp: 0706313200
Email: support@dealerstore.co.ke
Physical Address: **Rng Plaza , Ronald Ngala Street – Nairobi **
Important: This Privacy Policy should be read together with Dealerstore’s Terms & Conditions, Returns/Refund Policy, Shipping/Delivery Policy and Cookie Policy where applicable.